Operations — digital twin
A model of the operation, not a picture of it
Services, their dependencies, the vendors behind them, what they cost and what they risk — held together so a change in one place can be reasoned about everywhere else.
Service map — Meridian Health Systems, IT Operations
5 services · 4 vendorsEHR Platform
Tier 1Availability
96.4%
- Tickets
- 11,240 tickets / qtr
- Incidents
- 9 P1–P2 / qtr
- Changes
- 412 changes / qtr
- Infra cost
- $2.9M/qtr infra
Depends on: Identity & Access Management, Network Infrastructure
Patient Scheduling System
Tier 1Availability
98.6%
- Tickets
- 7,880 tickets / qtr
- Incidents
- 5 P1–P2 / qtr
- Changes
- 238 changes / qtr
- Infra cost
- $0.8M/qtr infra
Depends on: EHR Platform, Identity & Access Management
Clinical Data Warehouse
Tier 2Availability
99.6%
- Tickets
- 1,910 tickets / qtr
- Incidents
- 1 P1–P2 / qtr
- Changes
- 164 changes / qtr
- Infra cost
- $1.4M/qtr infra
Depends on: EHR Platform, Network Infrastructure
Network Infrastructure
Tier 1Availability
99.1%
- Tickets
- 6,420 tickets / qtr
- Incidents
- 6 P1–P2 / qtr
- Changes
- 587 changes / qtr
- Infra cost
- $1.1M/qtr infra
Depends on: —
Identity & Access Management
Tier 1Availability
99.4%
- Tickets
- 8,310 tickets / qtr
- Incidents
- 2 P1–P2 / qtr
- Changes
- 301 changes / qtr
- Infra cost
- $0.4M/qtr infra
Depends on: Network Infrastructure
Dependencies & vendors
Northwind Managed Services
Supports: EHR Platform, Patient Scheduling System
Spend
$4.2M/yr
SLA
97.5% met
Aster Cloud (AWS)
Supports: Clinical Data Warehouse, All tier-1 workloads
Spend
$7.8M/yr
SLA
Commitment 62% covered
Vantiq Security
Supports: Identity & Access Management
Spend
$1.1M/yr
SLA
99.1% met
Corvex Networks
Supports: Network Infrastructure
Spend
$2.6M/yr
SLA
98.2% met
What-if
If the recurring root cause on the EHR integration bus (EHR-INT-02) is eliminated, what happens to ticket volume and cost per ticket over the next quarter?
Ticket volume (next quarter)
Cost per ticket
P1–P2 incidents on EHR Platform
Quarterly run cost