Enterprise brain
Everything your operation knows, in one place that can reason.
Sources are ingested continuously, mapped to services and cost centres, and made answerable. Where a source is incomplete, the Brain says so instead of guessing quietly.
Connected sources
ServiceNow
ITSM
1.42M records
Last sync 4 min ago
Cloud Billing
AWS / Azure
38.7M line items
Last sync 21 min ago
Vendor SLA Reports
Contracts
412 documents
3 vendors submit PDF only
Change Management
CHG
96.4k changes
Last sync 7 min ago
CMDB
Assets
84.1k CIs
12% of tier-2 CIs lack owner
Ask the Brain
Answer
Cost-per-ticket rose 11% because cost did not follow volume down. Three contributions explain almost all of it — and one of them is a problem you have already paid to fix twice.
- 1
Ticket volume fell 8% quarter on quarter (41,280 → 37,978), while total run cost stayed flat at $6.9M.
Source: ServiceNow · Cloud Billing
- 2
Two vendor rate cards stepped up in April under contracted escalators, adding $214k to the quarter.
Source: Vendor SLA Reports (AI-ingested, 88% confidence)
- 3
18% of tickets now route to a higher-rate specialist queue, up from 11% — driven by three categories tied to the EHR integration bus.
Source: ServiceNow assignment history
- 4
Those categories trace to one unresolved root cause on EHR-INT-02, which Nico has flagged three times this quarter.
Source: Problem records · CMDB
Conclusion
$1.1M of annualised drift sits between your volume reduction and your cost reduction. Roughly 60% of it is attributable to one unresolved root cause.
Recommendation for your review: raise a permanent-fix problem record against EHR-INT-02 with the platform reliability owner. The Brain informs and evidences — it changes nothing in your systems.
Entity graph
4 entities · 3 relationshipsService
Patient Scheduling System
Vendor
Northwind MS
Cost centre
CC-4180 Digital Ops
Root cause
EHR-INT-02 config drift
Service → Vendor → Cost Center → Root Cause. The Brain holds this chain so a cost question can be answered as an operations question.