Governance & trust
Governance & trust
A finding is only worth something once it has been approved, executed and verified. This is where those three states are kept honest.
Advisory only — no autonomous action
Eye on Ops detects, advises, and tracks. All actions are taken by your team.
Benefits ledger
| Recommendation | Ownership | Approved actionAction taken by: Customer team | Verified result | Status |
|---|---|---|---|---|
| Eliminate EHR integration bus config drift | Rule owner Integration Architecture Board Recommendation owner Platform Reliability — service owner | Permanent-fix problem record + change gate check | $312k failure demand removed | verified |
| Re-shape APAC reserved commitment | Rule owner No identifiable owner Recommendation owner Cloud Platform — with FinOps | Commitment re-baselined at renewal | $46k/yr — 2 of 3 clusters confirmed | in progress |
| Eliminate the secondary manager approval step on standard access requests | Rule owner No identifiable owner Recommendation owner Service Management — access request workflow | Approval step withdrawn from the standard-access workflow | ≈ 4,100 approval touches/yr — $118k effort released | proposed |
| Return specialist queues to tier-1 | Rule owner Vendor Office — routing policy Recommendation owner Service Management + Vendor Office | Enablement pack approved, rollout scheduled | Projected $1.1M — not yet verified | in progress |
| Unit-cost baselines on automation workflows | Rule owner No identifiable owner Recommendation owner Automation CoE — with FinOps | Awaiting Automation CoE decision | $270k claim under verification | proposed |
| Exception window for tier-1 CVE remediation | Rule owner Change Advisory Board — freeze policy Recommendation owner Security Operations | Submitted to change advisory board | Pending board outcome | proposed |
| Retire dormant privileged admin accounts | Rule owner Identity Governance — access standard Recommendation owner Identity & Access team | Access review executed | 3 accounts retired — risk closed | verified |
Guardrails
Rhea
Advisory- Permitted
- Raise findings, open draft records and request owner review
- Not permitted
- Execute changes, alter access or commit spend
- Approval requirement
- Owner review, plus CIO sign-off above $100k impact
Nico
Advisory- Permitted
- Raise findings, open draft records and request owner review
- Not permitted
- Execute changes, alter access or commit spend
- Approval requirement
- Owner review, plus CIO sign-off above $100k impact
Priya
Suggest- Permitted
- Draft findings and proposed actions for review
- Not permitted
- Create records, change configuration or notify service owners
- Approval requirement
- Every action requires human approval
Theo
Advisory- Permitted
- Raise findings, open draft records and request owner review
- Not permitted
- Execute changes, alter access or commit spend
- Approval requirement
- Owner review, plus CIO sign-off above $100k impact
Lena
Suggest- Permitted
- Draft findings and proposed actions for review
- Not permitted
- Create records, change configuration or notify service owners
- Approval requirement
- Every action requires human approval
Omar
Advisory- Permitted
- Raise findings, open draft records and request owner review
- Not permitted
- Execute changes, alter access or commit spend
- Approval requirement
- Owner review, plus CIO sign-off above $100k impact
Sana
Advisory- Permitted
- Raise findings, open draft records and request owner review
- Not permitted
- Execute changes, alter access or commit spend
- Approval requirement
- Owner review, plus CIO sign-off above $100k impact
Alex (Digital Twin)
Advisory- Permitted
- Raise findings, open draft records and request owner review
- Not permitted
- Execute changes, alter access or commit spend
- Approval requirement
- Owner review, plus CIO sign-off above $100k impact
Data provenance
Where a number comes from matters as much as the number. Eye on Ops never blends confirmed data with inferred data without saying so.
Confirmed source data
- ServiceNow incident & problem records
- Cloud billing line items
- Change management history
AI-ingested (confidence-flagged)
- Vendor SLA PDFs — 88% extraction confidence
- Free-text RCA narratives
- Meeting decision logs
Genuine gap — not currently tracked
- Business value per service transaction
- Failure demand tagging at intake
- Engineer effort per ticket
Access gap — exists but not connected
- HR workforce cost system
- Vendor invoice portal (2 vendors)
- Clinical scheduling telemetry